E-commerce is becoming more and more critical for Dutch postal business enterprise PostNL. Last year, 48 percent of the organization’s total turnover came from sales derived from e-commerce logistics.
In 2017, this proportion was 34 percentage, and the remaining year it expanded to 42 percent. In its annual record, PostNL says it expects to reap its target of 50 percent by 2020, in advance of schedule.
Last 12 months, PostNL Group’s sales extended using 1.7 percentage to two. Seventy-seven billion euros. Parcels sales (aside from Spring) multiplied via 19. Eight rates to one.33 billion euros, at the same time as volumes in this business, grew significantly, via 21.5 percentage. Overall, the Dutch postal agency introduced 252 million parcels in 2018.
On top days 1,4 million parcels per day
“We hold tempo with e-commerce increase by using expanding our community, hiring extra people and continuously innovating our parcel series, sorting and delivery models,” CEO Herna Verhagen says. “In 2018, parcel volumes multiplied, employing more than 20 percent. On a median day, we now deliver over 800,000 parcels. On top days, which include black Friday and Sinterklaas, the daily volume increased to one, four million parcels according to today.”
The decline in customer satisfaction
Although Parcels noticed an outstanding boom in extent and revenue, there was additionally a decline in consumer pleasure, average reputation scores, and worker engagement in 2018. “The constantly rapid-developing e-commerce market required us to speed up and boom our investments in the potential of Parcels’ infrastructure, each inside the Netherlands and Belgium,” the organization explains. “We will retain to awareness on reworking to an e-commerce logistics employer using strengthening the range of consumer solutions we provide and further developing our virtual providing.”
PostNL to acquire competitor Sandy
At the equal time, PostNL launched its annual report; the postal organization also announced it’s to obtain competing postal business enterprise Sandy. The Netherlands Authority for Consumers & Markets nevertheless needs to approve the purchase. However, if it does, PostNL will take over an enterprise with 19,00 personnel (of which 16,000 mail deliverers) and a revenue mail quantity of 201 million euros.